Privacy policy

Last Updated: January 29, 2026

This Privacy Policy describes how Sadhna.co™ (“Sadhna.co”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data when you visit, access, or make a purchase from https://sadhna.co (the “Website”) or otherwise interact with us (collectively, the “Services”).

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other applicable Indian laws.

By accessing or using our Services, you agree to the collection and use of your personal data in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. The revised policy will be posted on the Website with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the revised policy.

2. Personal Data We Collect

We collect personal data only for lawful purposes connected with our business operations.

2.1 Information Collected Directly from You

When you use our Services, we may collect:

  • Identity & Contact Information:
    Name, phone number, email address, billing address, shipping address
  • Order & Transaction Information:
    Products purchased, payment confirmation, delivery details
  • Account Information:
    Login credentials and security-related information
  • Customer Support Information:
    Messages, emails, call records, and any information shared voluntarily

You may choose not to provide certain data; however, this may restrict access to some Services.

2.2 Information Collected Automatically

We automatically collect certain technical and usage information, including:

  • IP address
  • Browser type and device information
  • Pages visited, time spent, and interactions
  • Cookies and similar tracking technologies

This data helps us improve performance, security, and user experience.

2.3 Information Collected from Third Parties

We may receive information from trusted third parties such as:

  • Shopify (ecommerce platform)
  • Payment gateways (for payment processing)
  • Shipping and logistics partners
  • Advertising and analytics platforms (e.g., Meta, Google)

All such data is processed in accordance with this Privacy Policy.

3. How We Use Personal Data

We use personal data for the following lawful purposes:

  • Processing and fulfilling orders
  • Managing user accounts
  • Customer support and communication
  • Marketing and promotional communication (with consent)
  • Improving website functionality and user experience
  • Fraud detection and security
  • Compliance with legal and regulatory obligations

4. Marketing Communication

We may send promotional emails or messages. You may opt out at any time using the unsubscribe link or by contacting us. Transactional and service-related communications will continue as required.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze usage and performance
  • Improve marketing relevance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact site functionality.

For Shopify-related cookies, please refer to:
https://www.shopify.com/legal/cookies

6. Disclosure of Personal Data

We may disclose personal data only when necessary and legally permitted, including:

  • To service providers and vendors (payment, logistics, IT, analytics)
  • To marketing partners for lawful advertising purposes
  • To government or legal authorities when required by law
  • In connection with business restructuring, merger, or acquisition

We do not sell personal data as understood under Indian law.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill business purposes
  • Comply with legal and tax obligations (up to 7 years where required)
  • Resolve disputes or enforce agreements

8. Security Measures

We implement reasonable technical and organizational safeguards to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

9. Children’s Data

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal data of children. If such data is identified, it will be deleted upon request.

10. Your Rights Under Indian Law

Subject to applicable law, you have the right to:

  • Access personal data
  • Request correction or deletion
  • Withdraw consent
  • Restrict or object to processing
  • File a grievance

Requests may be submitted using the contact details below. Identity verification may be required.

11. Grievance Redressal Officer (Mandatory)

In accordance with the DPDP Act, the details of our Grievance Officer are as follows:

Name: Grievance Officer – Sadhna.co
Email: support@sadhna.co
Address: G21, Durga Industrial Park, Sahibabad, Ghaziabad, Uttar Pradesh, India, 201005

We aim to respond to grievances within 7 working days.

12. International Data Transfers

Your data may be processed or stored outside India by trusted service providers. We ensure appropriate safeguards are in place in accordance with applicable law.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Users are advised to review third-party privacy policies separately.

14. Contact Us

For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact:

Email: support@sadhna.co
Registered Office Address:
G21, Durga Industrial Park,
Sahibabad, Ghaziabad,
Uttar Pradesh, India, 201005