Shipping policy

Thank you for choosing Sadhna.co for your spiritual essentials.
We understand that pooja items are not just products — they are an integral part of daily rituals and sacred routines. Our goal is to ensure that every order reaches you safely, carefully, and on time.

Please read the shipping details below for complete clarity on order processing, delivery timelines, and related policies.

Order Processing & Dispatch

  • All orders are typically processed and dispatched within 24–48 working hours after order confirmation.
  • In rare situations, dispatch may take slightly longer due to:
    • High order volumes
    • Courier partner constraints
    • Government or public holidays

We make every effort to dispatch orders at the earliest possible time.

Delivery Timelines (After Dispatch)

Standard Shipping (Pan-India)

  • Estimated delivery time: 3–7 working days
  • Delivery timelines may vary based on:
    • Pincode and courier serviceability
    • Local courier operations
    • Weather conditions
    • Festival seasons or regional disruptions

These timelines are indicative averages and may differ across locations.

Rush Shipment (Delhi NCR Only)

For customers requiring urgent delivery:

  • Available only for prepaid orders
  • Same-day dispatch via Porter
  • Additional charge: ₹100
  • Subject to local serviceability and availability

To avail rush shipping, please contact us at +91 73039 89163 before placing your order.

Prepaid vs Cash on Delivery (COD)

  • Prepaid orders are processed and dispatched faster.
  • COD orders may experience delays due to courier verification and handling procedures.

For a smoother and quicker delivery experience, we strongly recommend opting for prepaid payment.

Delivery Attempts & RTO Policy

  • Our courier partners make up to 3 delivery attempts.
  • If an order is returned to origin (RTO) due to customer-related reasons such as:
    • Incorrect or incomplete address
    • Incorrect phone number
    • Unavailability at the time of delivery
    • Refusal to accept delivery
    • A reshipment fee of ₹100 will be applicable.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp, allowing you to monitor your delivery in real time.

Frequently Asked Questions (FAQs)

1. Who handles shipping for Sadhna.co orders?

All orders are shipped via Shiprocket, India’s leading courier aggregator, which assigns the best available courier partner based on your location.

2. Why do delivery delays sometimes happen?

While we ensure timely dispatch from our end, delivery timelines can occasionally be affected by:

    • High courier load during festivals
    • Weather conditions
    • Local operational delays
    • Courier serviceability issues

These factors are outside our direct control.

3. What if the courier marks my order as “undelivered” incorrectly?

Sometimes courier updates may reflect reasons such as:

    • “Customer unavailable”
    • “Phone unreachable”
    • “Delivery attempted”

If this happens, please contact us immediately.
Our team actively follows up, escalates, and coordinates with courier partners to resolve such issues and ensure delivery.

4. How can I get help or confirm delivery details?

For urgent delivery requests, pincode confirmation, or order-related support, reach out to us at:

✉ support@sadhna.co
📞 +91 73039 89163
🕙 Monday to Saturday | 10:00 AM – 6:00 PM

5. Do deliveries take longer during festivals?

Yes. During major festivals and peak seasons, delivery timelines may be slightly extended due to high courier volume. We appreciate your patience during these sacred periods.

A Note from Us

While we take full responsibility for careful packing, timely dispatch, and proactive follow-ups, courier operations involve multiple external factors.
Please know that your trust matters deeply to us, and we do everything possible to ensure your order reaches you smoothly.

Thank you for choosing Sadhna.co.
We are honoured to be a small part of your spiritual journey. 🙏